The Avaya 9608 IP Phone is a sleek, enterprise-grade VoIP phone designed for efficient communication․ It features a high-resolution color display, HD audio, and intuitive navigation․
With programmable buttons and advanced call management features, it enhances productivity for business users․ The phone supports SIP and integrates seamlessly with Avaya communication systems․
Overview of the Avaya 9608 Phone
The Avaya 9608 IP Phone is a high-performance VoIP device designed for seamless communication in enterprise environments․ It features a high-resolution color display, crystal-clear HD audio, and an ergonomic design for comfort․ The phone supports SIP and offers flexible connectivity options, including Gigabit Ethernet for faster data transmission, ensuring reliable performance․
With an intuitive interface and advanced call management features, the Avaya 9608 boosts productivity in busy work environments․ Its compatibility with Avaya systems enables seamless integration, making it ideal for organizations seeking efficient collaboration tools, while its user-friendly design and customizable options enhance the communication experience․
Key Features of the Avaya 9608
The Avaya 9608 IP Phone boasts a high-resolution color display, ensuring crisp visuals for an enhanced user experience․ It supports HD audio for clear voice clarity, reducing background noise․ The phone features 24 programmable call appearance/feature buttons, allowing customization for streamlined workflows․ With SIP support, it integrates seamlessly with Avaya communication systems, offering advanced call management capabilities like call forwarding and voicemail access․ Additionally, the 9608 supports Power over Ethernet (PoE) and Gigabit Ethernet for fast data transmission, making it a robust solution for enterprise environments․
Physical Features of the Avaya 9608
The Avaya 9608 features a sleek, ergonomic design with a 4․3-inch color touchscreen display․ It includes a built-in Gigabit Ethernet adapter and supports Power over Ethernet (PoE) connectivity․
Keypad and Navigation
The Avaya 9608 features a 12-key dial pad with intuitive navigation․ The phone includes soft keys for contextual functions and a navigation cluster with a scroll wheel for easy menu browsing․
The 4-way navigation button allows users to scroll through menus and select options․ Soft keys provide quick access to features like call transfer and conferencing, enhancing user efficiency․
Display and Indicators
The Avaya 9608 features a 4․3-inch high-resolution color display, providing clear visuals for caller ID, call status, and menu options․ The screen is backlit for enhanced visibility in various lighting conditions․
The phone includes a message lamp that illuminates when voicemail is present and a ringing indicator for incoming calls․ Visual indicators on the display show call states, such as active, hold, or transfer, ensuring users stay informed at a glance․
Call Appearance and Feature Buttons
The Avaya 9608 IP Phone features 24 programmable call appearance and feature buttons, allowing users to customize their communication experience․ These buttons support various functions such as hold, transfer, and conferencing․
The buttons are clearly labeled on the display, and their state is indicated by LED indicators․ Users can easily access and manage calls, ensuring efficient call handling and enhanced productivity․
Basic Call Functions
The Avaya 9608 supports essential call functions such as making calls, answering, and managing calls with hold and transfer options for seamless communication․
Making a Call
To make a call on the Avaya 9608, lift the handset or press the speaker button․ Dial the desired number using the keypad or select a contact from your directory․
Press the Call softkey or the center button to initiate the call․ For external lines, press 9 before dialing the number for an outgoing call․
You can also use the navigation button to scroll through contacts and press Call to connect․ The phone supports HD audio for clear communication․
Answering a Call
To answer an incoming call on the Avaya 9608, lift the handset or press the Speaker button for hands-free communication․ The phone rings and displays caller information on the screen․
If multiple calls are present, use the navigation button to scroll to the desired call appearance line․ Press the Call softkey or the center button to answer the selected call․ The phone supports HD audio for clear conversations․
Placing a Call on Hold
To place a call on hold using the Avaya 9608 IP Phone, locate the “Hold” soft key below the display during an active call and press it․ This action will pause the call, and the caller will typically hear hold music or a prompt․ The phone may provide visual feedback on the screen indicating that the call is on hold․
To resume the call, press the “Resume” soft key or the same “Hold” button, which often toggles the hold feature off․ Ensure you have the necessary permissions, as some features may require administrative settings; For further guidance, consult the phone’s help menu or refer to the user manual for detailed instructions and customization options․
Transferring a Call
To transfer a call on the Avaya 9608 IP Phone, press the “Transfer” soft key during an active call․ Enter the destination number or select it from the contacts list using the navigation keys․ Press “Send” or “Dial” to initiate the transfer․ You can also use the “Blind Transfer” option if available, which immediately redirects the call without waiting for the recipient to answer․
Once the transfer is complete, the call will be disconnected from your phone and connected to the selected number․ For detailed steps, refer to the user manual or on-screen prompts for guidance․
Using the Main Menu
Access the main menu by pressing the “Home” button․ Navigate through options like call settings, display preferences, and voicemail using the navigation keys․ Customize settings easily․
Navigating the Main Menu
Press the Home button to access the main menu․ Use the navigation arrows to scroll through options like Call Settings, Display Options, and Voice Mail․
Select an option by pressing OK․ Customize settings or view information as needed․ Press the Phone key to exit the menu and return to the home screen․
The menu provides easy access to configure preferences, ensuring a personalized experience for users․ Navigate effortlessly to manage call features and phone settings․
Customizing Phone Settings
Access the main menu by pressing the Home button․ Navigate to Settings using the arrow keys and press OK to select․
Adjust ring tones, display brightness, and volume levels․ Customize the home screen by selecting preferred shortcuts․ Save changes by pressing OK or revert using Cancel․
Personalize your phone to enhance usability and productivity․ Settings are saved automatically, ensuring a tailored experience for each user․
To access voicemail on the Avaya 9608 IP Phone, press the Message button․ This connects you directly to the voicemail system․
Enter your password when prompted․ If you haven’t set up a password, use the default, typically your extension number․ Navigate through voicemail options using the navigation keys to listen, delete, or save messages․
The message indicator light flashes when new messages are available․ For additional setup, such as changing greetings or passwords, explore the voicemail menu options․
Managing Contacts and Directories
Press the Contacts button to access personal and shared directories․ Easily search, add, or edit contacts for quick dialing and efficient communication management․
Accessing Personal and Shared Directories
Press the Contacts button to access both personal and shared directories․ Personal directories store individual contacts, while shared directories allow access to contacts across your organization․ Use the navigation keys to scroll through the list and select a contact to view details or place a call․ You can also search for contacts by name or number using the keypad․ Synchronization with your corporate directory ensures up-to-date information․ This feature streamlines communication and enhances productivity․
Adding and Editing Contacts
To add a contact, press the Contacts button, select Add Contact, and enter the details using the keypad․ For editing, choose the contact from your directory and press Edit․ Update the information and save changes․ This feature ensures your directory stays current and organized, allowing efficient communication management․ The process is intuitive and user-friendly, enhancing overall productivity․
Advanced Calling Features
The Avaya 9608 offers advanced calling features such as call forwarding, Do Not Disturb, conferencing, and call parking, designed to enhance communication flexibility and efficiency for professional users․
Call Forwarding and Do Not Disturb
The Avaya 9608 supports Call Forwarding, allowing users to direct incoming calls to another number or voicemail․ This feature can be enabled manually or set up for specific conditions, such as when the line is busy or unanswered․ Additionally, the Do Not Disturb feature silences the phone, ensuring uninterrupted work․ Calls are sent directly to voicemail during this mode, and notifications can be customized to alert users discreetly․ These features enhance productivity and provide flexibility in managing calls efficiently․
Conferencing and Call Parking
The Avaya 9608 supports multi-party conferencing, enabling users to host meetings with multiple participants․ This feature is easily accessible during an active call using the ‘Confr’ soft key, allowing seamless addition of others․ Additionally, call parking allows users to place calls in a parked orbit, making them accessible to other users․ To retrieve a parked call, simply dial the assigned orbit number, ensuring efficient call management in shared environments․
Voicemail Setup and Management
The Avaya 9608 allows easy access to voicemail via the MESSAGE button, which illuminates when new messages arrive․ Users can record custom greetings and manage messages efficiently․
Accessing Voicemail
To access voicemail on the Avaya 9608, press the MESSAGE button, which illuminates when new messages are present․ This will automatically dial into your voicemail system․
Follow the voice prompts to listen to, delete, or save messages․ You can also record greetings and manage settings directly through the voicemail menu․ Press * to exit and return to the phone screen․
Recording Greetings and Managing Messages
To record a greeting on the Avaya 9608, access the voicemail system using the MESSAGE button․ Follow the prompts to select the greeting option and begin recording․ Save your greeting once satisfied․
Manage messages by listening, deleting, or saving them․ Use the navigation keys to scroll through options and the SELECT key to choose actions․ Press * to exit the voicemail menu and return to the phone screen․
Troubleshooting Common Issues
Common issues with the Avaya 9608 include connectivity problems and audio quality concerns․ Restarting the phone or checking network settings often resolves these issues․ Use diagnostic tools to identify and address specific problems effectively․
Resolving Connectivity Problems
To resolve connectivity issues with the Avaya 9608, ensure the Ethernet cable is securely connected to both the phone and the network switch․ Check the Power over Ethernet (PoE) settings if the phone isn’t powering on․ Restart the phone by unplugging and replugging the power source․ If issues persist, verify network configuration settings, such as IP address and subnet mask, through the phone’s menu․ Consult the administrator if problems remain unresolved․
Addressing Audio Quality Concerns
To address audio quality issues on the Avaya 9608, ensure the handset or speaker is free from dust and debris․ Check the volume settings and adjust as needed․ If using a headset, verify it is properly connected․ Restart the phone to reset audio settings․ For echo or distortion, inspect network connectivity and ensure firmware is up-to-date․ If issues persist, contact your system administrator for further troubleshooting or hardware assessment․
The Avaya 9608 IP Phone is a powerful, user-friendly communication tool designed to enhance productivity․ With its advanced features, crystal-clear audio, and intuitive interface, it meets the demands of modern business environments․ By leveraging its customizable settings and seamless integration with Avaya systems, users can streamline workflows and improve collaboration․ This guide has provided a comprehensive overview to help users maximize the phone’s capabilities․ For further assistance, refer to the official Avaya documentation or contact support․